Return FAQs

What is Secret Fresh Return Policy

We do not accept returns or exchanges unless the item you purchased is defective. If you have received a defective item, please contact us at _____________ with details of the product and the defect.

Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within a reasonable period of time, whether you are entitled to a refund or a replacement as a result of the defect. If you are entitled to a replacement or refund, we will replace the product or refund the purchase price, using the original method of payment.

How do I return?

Please take note of our important reminder to take a video of your package once received. This will serve as a proof for physical product damage. You may send an email copy at _____ and our customer representative will contact you.

How do I get refund?

Approved refunds are sent through your bank account every 15th and 30th of the month

How do I cancel my order?

Successful orders cannot be canceled unless the product has a defect.